Graham is one of the founding directors of Solutions 4 Training Ltd. He has 20 years experience as a consultant and partner in training companies, developing and delivering training solutions both internationally and in the UK. He brings an ability to ensure his training and consultancy has a cultural relevance for clients and participants wherever they may be.
After graduating he began his working life in teaching, before moving into sales. He sold successfully to a wide variety of businesses and levels within them. After a period on the road he moved into personnel and training for a spell before moving into Sales Management.
Following several years here, he moved to a major multi-national as Group Sales Training Manager where he was responsible for developing a range of Sales and Management programmes, primarily for use in the UK, though many of them were used throughout the overseas subsidiaries. Whilst expanding the role of this department within the Group, Graham's interest in wider business personal and management skills had grown - and in order to satisfy it he moved into the consultancy arena.
Graham has worked with a variety of major companies in the UK, the Middle East, mainland Europe, Russia, Africa, Asia and USA, training a range of Sales, People and Management Skills. He has worked with many different organisations conducting both training and consultancy assignments - ranging from petrochemical and energy to pharmaceutical, from financial institutions to IT manufacturers and www.quickbizgroup.com dealerships. He has had many years of experience tailoring programmes to address organisational issues for their managers - especially focussing on the communication, leadership, development, and personal skills elements. Additionally, he uses an OD approach to work with organisations to evaluate their culture and whether it is appropriate for their strategic aims. If not, he will assist them in designing and implementing the suitable actions to correct this situation.
Other projects have ranged from: “modelling” top performers to enable recruitment, development and specific training to be tailored to what is done by the successful staff, designing performance appraisal systems, creating and training a graduate mentoring programme involving the Directors and senior managers of a major corporation, project managing a the design and development product sales programme to be delivered by a combination of methods from traditional face to face workshops, virtual classrooms and intranet and CD – for roll-out to over 6,000 people. He has also presented at various conferences about using NLP in business, organisational culture and its relationship with strategy, improving people management and other areas.
He is a Fellow of the Institute of Sales and Marketing Management. Also, a Master Practitioner of NLP and was involved with setting up and running “The Business Group”, which promotes uses of NLP in organisations. He is an accredited trainer for the LAB (Language and Behaviour) profile programme - “Words that Change Minds”. Apart from working with his own clients within Solutions he has also led courses for organisations such as Hawksmere. , MCE (Management Centre Europe) and Middle East Management Centre. He writes regularly for various magazines and also contributed to the first edition of “NLP – Business Master class” by David Molden.
Leadership development - including, setting the vision and mission, visionary setting the strategy, motivation, coaching, personal style.
Management development - planning, goal setting, performance management, setting standards, personal organisation, delegation, (time management), project management
Corporate Culture – assessment and implications, how and when to use it, relating to strategy and change programmes
Teambuilding and team working
Influencing skills – behavioural skills
Developing communication effectiveness
Sales - Consultative selling, selling skills at all levels, key account management
Client management, Building business through relationships
“Aiming High” Negotiations
Sales consultancy and sales strategy
Coaching – both training in and operating as a coach/executive coach
A multi-modular management development programme for an energy provider, for two different levels of managers and supervisors. Increased productivity, personal effectiveness and communication and team working.
A range of leadership and management programmes for a major oil producer.
A leadership and teambuilding programme for supervisors and managers in a major oil company.
Management, including sales and customer service management for a motor dealer in Saudi Arabia
Various management and personal skills programmes (influencing, communication, developing confidence, improving relationships were amongst areas covered) for various open and in-company clients in Malaysia, The Middle East, Russia and the UK.
Worked with a range of motor dealerships delivering a multi-modular programme on marketing for non-marketing managers
A leadership and teambuilding programme for top teams in a newly merged telecoms provider – enhancing communication, team working and co-ordination of new business and creating a more robust culture.
A leadership development programme for fast-track group of young managers and executives of a leading mobile telecoms provider, including creating effective corporate culture.
Leadership development for multi-franchise motor dealership group in Egypt.
Strategic planning and change management workshop for mobile phone operator. (Also carried out range of sales training programmes for same client.)
Effective self-management skills for staff of a Chartered Surveyors – improvement in delegation from top partners, overall effectiveness and productivity, more deadlines met, less work in evenings and at weekends, new systems implemented to enhance efficiency.
Presentation skills for Chartered Surveyors – much higher confidence all round, good feedback from clients about quality of presentations.
Presentation skills for pharmaceutical company managers – feedback from senior and regional managers that performances in key presentations noticeably better.
Corporate culture project with international consultancy/service provider to benchmark where they stand as start of major change programme before moving in the direction of the new strategy
Consultative selling skills for Account Managers with a major business services
Increase in customer commitments and also on-selling of further services
Sales directors, managers and key sales personnel of a leading magazine publisher had a series of Project Sales programme to help them with developing extra revenues from various sources and accounts.
Sales management programme for Property Company, improving their management and leadership skills to raise performance of their team members.
Range of sales management and sales development programmes for service Supply Company with significant increase in revenues.
Negotiation skills for service supply company with results showing through improved margins and terms in deals.
Consultative selling skills for company providing EAP to organisations. Better targeting of clients and increased conversion rates.
Developed sales strategy and sales process for bank to sell wider range of financial services. Increased revenues and penetration into target sector and growth in all aspects.
Worked with sales strategy for IT Company to move to more Key Account focus, trained these skills – with increase in market share and client retention.